Professional Interior Design Staff:
Our staff of Interior Design Consultants is available to assist you on any project, no matter how large or small. Our services include: space planning, furniture selection, reupholstering, slip covers, window treatments, and accessories. There is no charge for in-store consultation. Projects involving in home consultation have a design fee.
Once you have made your selections, you may order by phone, fax, e-mail, or U.S. mail. Please note that certain manufacturers distribution policies do not permit us to accept e-mail orders. Your order will be initiated with a 50% nonrefundable deposit required at the time you place your order. Your deposit may be made by check, American Express, Visa, Master Card, Discover, and if you come to one of our showrooms, good old cash. You will receive two copies of your sales order and credit card slip if you use this form of deposit. Please verify that your order is correct. Sign and return one (1) copy in the prepaid self addressed envelope. It is extremely important that you are sure the items ordered are deliverable into your home. i.e.: can fit through doors, up the stairs, around corners, fit in the area intended and ceiling height is adequate. Merchandise that will not fit will, at our discretion, be left at your home or returned with a 50% restocking fee plus an additional pickup fee.
Once your furniture has been received from the manufacturer, we will contact you to schedule a delivery date. At that time the balance will be due. You may pay the balance by credit card or cashiers check. Upon receipt of your payment our delivery service will prepare your furniture for delivery to your home. Once your delivery date is established we will give you a time range of approximately 2 to 4 hours in which you can expect your delivery. Please be sure that you are at home for your delivery appointment. You will be subject to a re-delivery charge if not home and there may be a substantial delay in rescheduling a delivery appointment.
Damage and Defects:
At the time of delivery you should inspect your furniture. If there is any evidence of damage or defects please point them out to your delivery team. Our drivers can usually determine whether or not the item can easily be serviced in your home or needs to be returned. Our drivers may also contact our service manager to determine the procedure for handling your specific situation. The beauty of quality furniture is its uniqueness. Made from natural materials, with no two items identical, each piece is crafted to complement rather than duplicate another. It is important to realize that tolerances and variances occur in each piece and should be expected even with the finest quality furniture. It is often this seeming “imperfection”, that makes it so treasured. We sell only the finest quality merchandise and ask that you appreciate and understand the nature of the product, when evaluating its acceptability. Please call us if you have any questions about care and maintenance of your furniture.
If an item is damaged and cannot be repaired by our service personnel, we will arrange with you to have it returned and replaced. In some instances the replacement may take the same time to receive as the original order did. We will ask for your patience and request that you use the original piece until your replacement arrives.
Additional Information Regarding Our Policies Can Also Be Found On the following: