Buying quality furniture has never been so easy or so affordable. We pride ourselves on making the purchase of your home furnishings a totally pleasurable experience, from initial selection through years of enjoyment in your home.
To assist you, here are answers to some of your most often asked questions:
How Much Can I Save?
You can expect savings from 40% to 50% below manufacturer’s suggested retail price.
How Do I Order?
Once you have made your selection you may order by phone, fax, e-mail, or U.S. mail. Please note that certain manufacturers distribution policies do not permit us to accept e-mail orders. Your order will be initiated with a 50% non-refundable deposit required at the time you place your order. Your deposit may be made by check, American Express, Visa, Master Card, Discover, and if you come to one of our showrooms, good old cash. Apply for our Preferred Customer Credit Card benefits include, No Annual Fee, 6 Months No Finance Charges.
You will receive two copies of your sales order and credit card slip if you use this form of deposit. Please verify that your order is correct. Sign and return one (1) copy in the prepaid self addressed envelope. It is extremely important that you are sure the items ordered are deliverable into you home, i.e.; will fit through doors, up the stairs, around corners, in the area intended and ceiling height is adequate. Merchandise that will not fit will, at our discretion be left at your home or returned with a 25% restocking fee plus an additional pickup fee.
How Long Does it Take to Receive My Order?
The average time to receive your furniture from date of order is 8 to 12 weeks. Our sales representative will be able to give you a more precise date, once you have selected the pieces from a specific manufacturer.
Can I Cancel or Exchange My Order?
As long as the manufacturer can stop your order. This usually occurs within the first few days after your order is submitted. A 25% restocking fee will be charged on all orders we are unable to stop. This charge helps offset manufacturer’s restocking fees, inbound freight, handling fees, and/or the cost of taking merchandise into inventory. Custom orders may not be cancel.
How Will My Order Be Delivered?
Once your furniture has been received from the manufacturer, we will contact you to schedule a delivery date. At that time the balance will be due. You may pay the balance by credit card or cashiers check. Upon receipt of your payment our delivery service will prepare your furniture for delivery to your home. Once your delivery date is established we will give you a time range of approximately 2 to 4 hours in which you can expect your delivery.
What if Something is Damaged or Defective?
Our drivers can usually determine whether or not the item can easily be serviced in your home or needs to be returned. Our drivers may also contact our service manager to determine the procedure for handling your specific situation. The beauty of quality furniture is its uniqueness. Made from natural materials, with no two items identical, each piece is crafted to complement rather than duplicate another. It is often this seeming “imperfection”, that makes it so treasured. We sell only the finest quality merchandise and ask that you appreciate and understand the nature of the product, when evaluating its acceptability. Please call us if you have any questions about care and maintenance of your furniture.
Where Do You Ship?
Our delivery service will arrange for shipping within the continental United States.
Do I have To Pay Sales Tax?
We must collect a retail sales tax for deliveries in Connecticut and Massachusetts. In all other states it is your responsibility to pay the appropriate sales and/or use tax.
If you have any other questions please call us or use the comments form.